Visitors will have access to essential interpretive and commercial services to meet immediate needs; however, other services that will otherwise detain visitors in Rim Village will be provided elsewhere. There will be a reduced demand for parking spaces because most visitors will spend less time at Rim Village. The parking lot in front of the cafeteria, next to the caldera rim, will be removed, and a new smaller parking lot will be built south of the cafeteria. The new lot will be connected to Rim Village Drive just east of the visitor contact station, thereby eliminating traffic in front of the cafeteria building and visitor contact facility. The area in front of the cafeteria building will be converted to pedestrian space. Visitors could use this space to walk from the visitor contact station and cafeteria building to the rim edge to view the lake and to walk along the promenade. Most parking will be retained along Rim Village Drive. The Rim Dormitory will be removed and the site restored. The historic landscape of the 1930s will be restored along the caldera rim, recreating the designed environment of that era. The picnic area will be redesigned to improve access and circulation. The aforementioned modification to the concession services at Rim Village coupled with redesign of some of the parking areas and road alignments will reduce congestion and facilitate pedestrian movement throughout the area. The Crater Wall Trail historically led from the promenade down to the lake. Its north aspect and an unstable slope made the trail dangerous and difficult to maintain. The trail was thereby abandoned in 1960 and replaced with one at Cleetwood. Some visitors are still able to see the Crater Wall trailhead from the promenade, and some have climbed over the promenade wall and walked along the trail, potentially endangering themselves. This led to one fatality in 1992. To correct this public safety hazard, the trailhead will be concealed by regrading and planting with native vegetation those sections visible from the promenade.

Mazama Village will become the focal point for most commercial visitor services. A new full-service restaurant and expanded parking will replace the Watchman restaurant at Rim Village. Locating a new restaurant at Mazama Village will be more convenient for the more than 500 overnight guests staying at the motor inn and campground. Retail merchandise space will be expanded at the Mazama Village store by eliminating the concessioner and coin-operated public laundries. This will partially offset the unavailability of some gift sale items at the rim. The public showers and gasoline station will remain in their current location.

The amphitheater will be retained in its current location. Visitor information and orientation will be enhanced with construction of a self-service kiosk near the Mazama Village store. The existing road system will remain.

The 40-unit Mazama Village Motor Inn will continue to provide summer season overnight lodging. Overnight camping will continue to be available at the 213-site Mazama campground. In response to public input regarding group camping, two group sites will be added west of the main campground road or at the Lost Creek campground. The park will study this issue further before making a determination as to the most suitable location.

Additional replacement housing for concession employees will be located outside the park. However, if studies determined that this will not be feasible, the construction of up to 30 sites may be authorized for an employee RV/trailer facility near the Mazama Dormitory complex west of OR 62 or the number of beds at the Mazama Dormitory will be increased to about 100. A small concessioner maintenance facility, warehouse, and maintenance shop will also be constructed in the same area to serve the concession facilities at Rim Village and Mazama Village. The commercial laundry will be relocated to this facility.

The frequency of boat tours at Cleetwood will be reduced from nine to seven per day, and an eighth tour will be provided when necessary to pick up visitors at Wizard Island. The tour lengths and routes will vary, as will the interpretive talks, which will enhance visitor understanding of the lake and the caldera and will diversify the visitor experience. No boat use during early morning and late afternoon hours will be retained to partially mitigate the pristine lake viewing desired by some visitors. A reservation system will be implemented for the convenience of visitors who want to take a boat tour. The reduction of boat tours coupled with the reservation system will maintain a viable economic operation while reducing parking problems during peak hours. Adding an interpreter on Wizard Island and increasing interpretation throughout the area will further meet the interpretive, educational, and resource protection goals of this plan. A pilot program to use electric powered boats or alternate fuel sources is an option that could be implemented when the technology becomes practical for use at Crater Lake.

The Cleetwood parking lot will be restriped to provide 120 spaces, but its overall size and configuration will remain the same. The unofficial overflow parking areas along Rim Drive will be eliminated.

The ticket sales office for boat tours will be housed in a permanent structure at the rim near the Cleetwood trailhead/parking area. The sale of limited snacks, beverages, and other merchandise items directly tied to the needs of boat tour participants will be permitted in the same building. A portion of this building will also be used for the storage of boat operations and maintenance equipment. This building will be designed to match the park's architectural theme; any electricity needed will be furnished through a solar photovoltaic system. A composting toilet will also be constructed at the rim, and the picnic area will be retained. The trail entry and crosswalk will be better marked. Improved signs along Rim Drive near the crosswalk and trailhead will aid in identifying the area. The Cleetwood Trail will be modified to add variety and a greater level of interpretation to the visitor experience and for safety and erosion control purposes. Retaining walls will be replaced as necessary for safety and aesthetics. A small permanent structure will be built at the lakeside to provide limited storage space for concession boat operations and maintenance needs. A small waiting area with an unobtrusive shade structure will be constructed on the lakeshore for protection from the sun and inclement weather. On the lakeshore the bulkhead will be improved and the dock replaced; however, no efforts will be made to ensure that it will be usable by boats at extreme water levels. The entire fuel delivery system for the tour boats was replaced in 1998. The single-wall underground storage tank and approximately 1I,100 feet of single-wall aboveground fuel line were removed and the sites were restored. A new fuel system was installed. The entire system was designed and constructed in accordance with State of Oregon and U.S. Environmental Protection Agency (EPA) regulatory requirements for underground gasoline storage and delivery systems. A new underground storage tank was installed near the rim parking lot. A new surge tank in a permanent structure was constructed at the rim with a capacity slightly less than that of the day tank at lakeside to minimize the potential for overfilling the lakeside day tank. Approximately 3,000 feet of double-wall fuel line from the rim underground storage tank to the existing lakeside day tank was provided. A new double-wall underground fuel line from the lakeside day tank to the dispensing unit was provided. The dispensing pedestal and hose reel was upgraded. The National Park Service will identify response procedures to address fuel spills or leaks.

Munson Valley will remain the focal point for park administration and housing. During summer, the Steel Information Center, formerly the Ranger Dormitory, will serve as the base for interpreting the Munson Valley Historic District and other historic and cultural resources remotely scattered throughout the park. Interpretive services will include exhibits, talks, tours and video or slide program presentations. Public restrooms will be available during operating hours. During the park's off-season, October through May, the Steel Infornation Center will serve as an interpretive, educational, and resource center for groups and for individuals with special interpretive or resource interests. When the road between Park Headquarters and Rim Village is temporarily closed due to inclement weather and poor road conditions, the facility will serve as a backup visitor contact station with NHA sales items until plows reopen the road. The post office at the Steel Information Center will continue to serve visitors, park residents, park administration and the concession during winter.

Access to visitor facilities will conform to federal accessibility standards, and accessible parking with adjoining aisles will be next to accessible routes to these facilities. As explained in the NPS Management Policies, the National Park Service will provide the highest feasible level of physical access for people with disabilities to historic properties, consistent with the preservation of the property's significant historical attributes. Access modifications for people with disabilities will be designed to minimize effects on the features of a property that contribute to its significance. All new facilities will be accessible. At Rim Village, the trail to the Sinnott Memorial will not be made accessible. However, an accessible route between the cafeteria/visitor contact station area and the caldera edge will be provided where appropriate and feasible, and an accessible route from the cafeteria/visitor contact station area to the lodge will be constructed. Other new and existing visitor structures at Mazama Village, at Munson Valley, and at the Cleetwood developed area on the rim will be made accessible.